Frequently Asked Questions
1. Does the Pilots Station reserve the right to alter fees?
The Pilot Station reserves the right to alter the fee and the terms & conditions of facility use without notice.
2. Do you refund any portion of an unused stay?
No refund of any unused portion of a holiday will be made.
3. How many people can the Pilot Station accommodate?
A maximum of six (6) people can be accommodated in the Pilot Station and surrounding property overnight.
4. Can I let or sub-let the property?
The client will not assign or sub-let the whole or any part of the premises.
5. What time is check-in and check-out?
Clients are asked to arrive after 2pm and vacate by 10am (alternative times by special arrangement). Unless special arrangements are made guests may be charged a late checkout fee of $50.
6. How does bond release work?
Bond will be refunded after satisfactory inspection of the premises after departure. The fee will be transferred to the account you have provided on this agreement. No financial details will be held after the bond is returned. All details up until the refund is released will be strictly confidential.
7. Is the Pilot Station self-catered?
The Pilot Station is fully equipped except for BED & HOUSE LINEN (this includes bedding and pillows during COVID-19 restrictions).
8. Can I bring my pet?
The Pilot Station is a pet-free facility. Pets are not permitted in the Pilot Station buildings or grounds
9. Can I smoke at the Pilot Station?
The Pilot Station is a non -smoking facility. Smoking is not permitted inside any of the Pilot Station buildings.
10. In what condition should I leave the property?
The premises must be left clean and tidy with furniture and crockery left in the position they were found. A charge of $100 will apply if the above conditions are not met. The Trustee reserves the right to claim the cost from the guest.
11. Things I need to know during my stay?
The Pilot Station has a policy of no (low) chemical use and requests that occupants refrain from using chemicals or sprays in and around the premises. We ask that foodstuffs be removed from the fridge and cupboard before departing. Fish must not be cleaned on the premises. If things are left behind you will incur a bond deduction for the work that it takes staff to remove them for you.
12. What happens if I lose my key or something gets broken?
The client will be responsible for damage to the premises, loss or damage to any items including furniture, kitchen utensils, crockery, cutlery and fittings. The client will, within seven (7) days of a demand by the Trustee, pay to the Camden Head Pilot Station the cost of replacement or repair of any such item damaged or lost. Lost Key is $50.
13. When is garbage collection and what is the process during my stay?
All garbage must be placed in the appropriate receptacles. General Waste – red lidded bin and yellow lidded bin is for recyclables and are collected fortnightly on alternate weeks. Green lidded bin is for organic waste and is collected weekly. Garbage bins are to be put out on Tuesday evening and placed on opposite side of road to drive entrance. In the case of excessive rubbish left on the premises a charge of $50 will be made to have it taken away.
14. Parking at the Pilot Station
The client shall not park vehicles on the premises except in the identified parking areas. In addition, secure parking for one resident’s vehicle is available in the northern Pilot Station garage. Visitors may prefer to park in the Pilot Beach car park.
15. Noise restrictions at the Pilot Station?
Clients and their visitors must refrain from causing a nuisance to adjoining or neighboring premises.
16. Trades and Volunteers on the grounds
The Pilot Station house site is located within a public bushland reserve. From time to time mowing and community bush regeneration activities occur. If you wish to join the Pilot Stations Land Care team please let us know in advanced so the team can be informed and we will let you know what you will need to be covered under our insurance and OH&S protocols. Under no circumstance may guests plant or remove any vegetation from the Pilot Station grounds (except under direct supervision and direction from Ian our Land Care Co-ordinator).
17. Can multiple events happen at the Pilot Station at any time?
The client should note that the Pilot Station, from time to time, conducts artistic and/or educational events. Clients will be given notice that an event is taking place prior to occupancy.
18. Inspections and repairs
The Trustee, or its agent, is allowed to enter the premises to repair or inspect the property.
19. What might I encounter at the Pilot Station?
The Pilot Station’s charter is to protect and conserve the natural and cultural heritage of the reserve and surrounding areas. Conserving Australia’s fauna and flora is an important part of the function of the Pilot Station. A diverse range of animals may be seen during a visit including goannas – (Lace Monitor), kangaroos, wallabies, and many birds. You may be extremely lucky and see an echidna.
There are other animals including snakes, lizards and spiders living around the property. A red bellied black snake has been sighted on occasions. Red-bellied black snakes are mostly active during the day, prefer swampy, moist areas and are not particularly aggressive. They are venomous. When threatened, they will flatten their bodies and hiss loudly, but will usually attempt to escape if possible. If you come across a snake, just calmly walk the other way. Ensure that you and your guests do not approach any wildlife.
20. Theft and responsibility during your stay?
No responsibility is taken for the client’s or their visitor’s personal property left on premises.
21. What will result in immediate termination?
Failure to comply with any of the conditions will result in immediate termination of occupancy.